Customer Support Officer for E-Commerce (Spirit Nest)

karlaproximstg

June 23, 2020

Customer Support Officer for E-Commerce (Spirit Nest)

The Customer Support Officer is in charge of client engagement, satisfaction, and secure delivery. This is a dedicated 2-man team that aims to close as many tickets as possible, to serve as many happy clients as possible.

WORK EXPECTATIONS AND REQUIREMENTS

Email support. Answer, follow up, address, and circle back on issues, make an effort to close support ticket ASAP to ease your workload
Phone support. Call back clients who asked for help and email for clarification if needed.
Amazon/ Shopify – address all support questions, tickets, communication and logs
FB / IG – address all support questions and tickets, check comments as well as messages
FB/ IG – moderate negative comments and make sure you address the needs and products inquiries of our customers
Actively coordinate with suppliers for shipping delays and damaged/ missing items. Also coordinate with suppliers for product questions like allergies, ingredient sensitivity, pregnancy safety, ensure client’s safety and satisfaction.
Coordinate and openly communicate with Spirit Nest Management team for the reports on tickets closed, have initiative to solve all problems but be open to escalate anything you cannot serve at your level.

SKILLS AND EXPERIENCE

HIGHLY organized and motivated by achievement 🙂
Past customer support and supervisory experience required
Basic to intermediate email and data management, people skills, empathy, and high EQ
Preferably with inclination or experience in serving a brand in the wellness/ crafts industry

JOB OFFER

✔️ We have TWO positions to fill (one for EST and another for PST

✔️ 40 hours a week, Monday to Friday

✔️ Fulltime Agent 1: (9:00 AM – 5:00 PM, EST) ; Agent 2 (9:00 AM – 5:00 PM, PST)

✔️ inclusive of Philhealth and one-year life insurance coverage

ABOUT THE COMPANY

Spirit Nest is an e-commerce store that serves as a warm nest for free-spirited individuals from all paths of spiritual practices, walks of life, and lifestyles. Wiccan arts, moon children apparel, candles, incense, crystals, boho home ornaments, yoga accessories..Spirit Nest has something beautiful, healing, and fun for mavericks of all ages!

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Send your cover letter, 5-minute video on why you would be a good fit for the position, MBTI results and CV to Leah Futalan and send it to toptalents.pp@gmail.com.

Use the subject Customer Support Officer for Spirit Nest – YourName – YourLocation

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