Role: Part-Time Customer Success Manager (Canada/US based)

About Us:

This company specializes in building and managing profitable, hands-free Amazon stores for clients and investors. Their fully done-for-you service guides clients through every step, from onboarding to generating sales. They pride themselves on delivering exceptional client experiences and seamless service.

Role Overview:

We are seeking a dedicated and proactive Customer Success Manager to join our team. In this part-time remote role, you will be crucial in ensuring our clients have a smooth and satisfying experience with our service.

You will be responsible for onboarding new clients, maintaining strong relationships, and keeping clients engaged and informed throughout their journey. Based on performance and company needs, there is potential for this role to transition into a full-time position.

Expected working hours: 10AM EST – 3PM EST

Key Responsibilities:

● Conduct 20-30 minute Zoom onboarding calls with new clients to present essential information and set expectations.
● Guide clients through the entire onboarding process, including account creation and next steps, via Slack.
● Serve as the primary point of contact for clients, addressing inquiries promptly and maintaining clear communication.
● Collaborate with internal teams to ensure clients progress smoothly through the onboarding stages.
● Monitor client satisfaction and address any concerns or challenges that arise.

Qualifications:

● Experience in customer service or customer success roles, preferably in a tech-savvy environment.
● Strong communication skills with a focus on patience and clarity.
● Ability to manage multiple clients simultaneously, with excellent organizational skills and attention to detail.
● A proactive and positive attitude, with a willingness to learn and adapt.

Performance Expectations:

● Respond to client inquiries quickly and effectively.
● Ensure clients feel comfortable and informed throughout their onboarding process.
● Contribute to refining and improving the onboarding experience based on client feedback and company needs.

Equipment Readiness:

● Laptop with at least i5 processor, at least 50mbps internet connection (plus backup of at least 20 mbps.), clean and quiet workstation, headphones. We will check all of these live.

Success Metrics:

● Onboarding Call Effectiveness – Ensure that new clients leave the onboarding call with a clear understanding of the service, feel confident about their next steps, and are satisfied with the information provided.
● Onboarding Process Efficiency – Streamline the onboarding process to ensure clients are set up and operational with minimal delays, thus accelerating their time-to-value and improving their overall onboarding experience.
● Client Engagement and Issue Resolution – Provide proactive and responsive support throughout the onboarding process, ensuring clients feel valued and supported, and that any issues are resolved swiftly to enhance client satisfaction and engagement.

Benefits:

● Performance-based bonuses.
● $40 to $55 per hour (US) / CAD 45 to CAD 60 per hour (Canada); Expected working hours: 10AM EST – 3PM EST
● Opportunity to transition into a full-time role with growth potential within the company.
● Remote work flexibility

Interested and qualified? Simply fill out this form. Our team will be in touch for all the shortlisted candidates. We try to get in touch with everyone for the results of their application, however, most of the time we usually have a huge influx of candidates. If you don’t hear from us in the next 15 days, we apologize. Please check our website again for other announcements.