DAY-TO-DAY RESPONSIBILITIES (5-day work week Mondays to Fridays – 11am to 7pm New Zealand Time – 6am to 2pm PH Time):
Have you started a team from the ground up? Worked with a Founder in building operations from zero? Assisted a small call center, outsourcing company, or sales team when they’re starting? {With proof and verifiable numbers.}
Have you always been an awesome operator, a great “sidekick” to an active visionary, but you never really wanted the ups and downs of owning a business? This role may be for you.
We are seeking a unique candidate Call Center Team Leader & Operator at Acquisitionlab INTL to guide an outsourced team of 10 sales agents and 1 Quality Analyst stationed via a BPO in Fiji.
- Providing reliable operations management for Acquisitionlab INTL. Without the need for constant supervision.
- Consistently offering innovative solutions and problem-solving skills.
- Creating and implementing new processes to boost the call center’s efficiency and effectiveness.
- Organizing and assigning tasks to team members based on established / newly drafted systems and SOPs.
- Tracking metrics and creating comprehensive reports with the goal of identifying areas for improvement in order to craft strategies to address them.
- Recruit, train, mentor, and evaluate call center staff – ensuring high performance and sales delivery.
- Collaborating with other departments to fill in the gaps in terms of customer experience. Emphasis on elevating customer experience is a must. This includes but is not limited to addressing customer problems as they arise.
- Handling company budget, ensuring optimal use of resources.
- Cultivating a positive, motivational, and productive work environment for all members of the call center team.
DESIRED QUALITIES:
- Extensive experience in project management, operations, and team leadership – with a focus on attributable growth.
- A history of success in leading an underperforming team or building a high-performing one from scratch.
- Strong communication skills, both written and verbal, with the ability to handle and respond to all modes of communication professionally and promptly.
- Strong analytical and problem-solving skills.
- Excellent organizational skills with a keen attention to detail, able to collate data into comprehensive reports and deliver them in a timely manner.
- Ability to function both independently or collaboratively.
- A sharp intuition for identifying, addressing, and resolving conflicts.
- A proven track record in successfully executing all above expectations across various industries.
PROFICIENT IN THE FOLLOWING PLATFORMS (at least 2 years of experience):
- FreshSales CRM (or something similar)
- Google Suite
- Communications platforms (e.g., Slack)
- Project Management Tools (e.g., Monday.com, ClickUp, etc.)
- Social media platforms such as LinkedIn,Twitter, Facebook, Instagram
ENGLISH PROFICIENCY: High (C1/C2 level)
Communication is a critical aspect of our work. It is important that we communicate clearly, promptly, and effectively to ensure that all are aligned and committed to upholding these expectations to achieve success.
ABOUT THE CLIENT:
Acquisition Lab INTL is a company driven by the synergy of technology and human touch. They are the backbone of Glimp, a leading internet service comparison tool in New Zealand. They help customers compare broadband plans in New Zealand by price, broadband speeds, contract and no contract, and usage – allowing them to decide on one that suits their needs best.
PLUS – working with us, when you are hired for a client and join the Proximity family, you are one with our mission of creating joyous, growth-driven, and industrious workspaces. We are proud of the work we do and our contributions to the world.
JOB OFFER:
$2500 month base salary
REQUIREMENTS TO SEND:
- CV
- EFSET C1/C2
- Rating of proficiency for each platform (have them rate themselves from 1 – 10 with 10 being expert level)
- DISC and/or Myers Briggs https://test2.thepersonalitylab.org/mb
- Verifiable references (3 people with designation, email, and number)
If qualified and interested, please fill out the form below:
