Role Overview:
We are seeking a proactive, full-time Customer Success Manager (CSM) with 3+ years of experience in CSM-led roles to join our team. This individual will play a key role in supporting the onboarding, retention, and expansion of customers while enhancing customer satisfaction and internal processes. The role requires a balance of customer-facing communication, internal systems management, and strategic input. The CSM will report directly to the Client.
Working Hours, Time Zone and Salary
- 8:00 AM to 5:00 PM CST (Central Standard Time)
- Full business hour availability is required.
- Salary: $1,500–$2,500 USD per month, depending on experience.
The Mission
Turn every new user into a confident, thriving operator using Pebble.
You’ll be the force behind onboarding, retention, proactive outreach, and customer education. You’ll build processes, host live trainings, and get hands-on with users to help them win and love it.
What You’ll Do
- Run 1:1 and group onboarding sessions that get users moving fast
- Lead live trainings, workshops, and webinars to drive deeper adoption
- Build relationships through calls and conversations, not just tickets
- Spot at-risk users before they churn—and turn them around
- Promote and manage our white glove migration services
- Collaborate with sales, support, and product to improve customer outcomes
- Track user success metrics and help us improve our playbooks
- Build lightweight automations using tools like Zapier, HubSpot, and AI
- Keep docs and training materials updated and actually useful
What Success Looks Like
- 90% of new users onboarded within 14 days
- 80%+ using core features within 30 days
- Increased retention and reduced voluntary churn
- 50%+ of eligible users enrolled in paid migration services
- Engaged users showing up to live sessions, and asking for more
- A growing knowledge base that users actually rely on
You Might Be a Fit If…
- You’ve led customer success or onboarding in a SaaS company before
- You don’t wait—you chase clarity and make things happen
- You love hopping on calls and talking to customers
- You’re comfortable running group sessions and leading with confidence
- You’re tech-savvy—you can build a basic Zapier workflow with your eyes closed
- You’re a builder at heart—always improving systems, docs, and processes
- You take full ownership of results, not just tasks
- You want to grow in your role and shape the direction of customer success
Tools We Use
Stripe, Helpscout, HubSpot, Zapier, Notion, Slack, Zoom, and a few clever AI tools. If you’ve used some of these—or want to learn them fast—you’ll fit right in.
No To Freelancers
WE DON’T CONTRACT “FREELANCERS”. We only hire people who want a long term, stable job and role with a growth-focused company. We don’t tolerate moonlighting, cheating on hours, or lack of respect for confidentiality and intellectual property. We are backed by a strong HR and legal team for this. You are honestly paid for the work you came here to do. If you want to be a freelancer and want a “gig” or a “for now” thing, we advise you use freelancer platforms like Upwork. That said, we pour a lot of love and growth into our team members, and we don’t want that to go to waste.
If you meet the qualifications and are interested, kindly complete the form provided below:
